Terms & Conditions

1 These terms

1.1 These are the terms and conditions (Terms) that apply when you buy a car from Second 2 None Automotive (Car).

1.2 Please make sure you read these Terms carefully before you place an order. We suggest that you also keep a copy of these Terms for the future. These Terms will explain how we will sell cars, how you may cancel the Agreement with us, additional products which you may choose to purchase and what to do if you have an issue with your Car.

2 Who are we?

2.1 The Site is operated by Second 2 None Ltd a company registered in England and Wales (company number 13363841). Our registered office is at 52 Warrener Close, Swindon, Wiltshire, United Kingdom, SN25 4AH.

2.2 If you would like to get in touch, you can find our contact details below.

3 Who is selling you the car?

3.1 Second 2 None Automotive will be the supplier of the Car and will sell the Car to you.

4 The agreement between you and us

4.1 When you confirm that you wish to buy a car from Second 2 None Automotive, you are placing an order with us to buy that Car (Order). The Order will confirm the order details including your personal details, the make and model of the car, the collection date, collection location and the Purchase Price (as defined in section 6 below).

4.2 We may accept the Order by emailing you to confirm the Order. When we send this email confirmation, a legally binding agreement will be made between you and us (Agreement). The Agreement will consist of the Order and these Terms.

4.3 If there is any inconsistency between the Order and these Terms, then the Order will take priority.

4.4 Occasionally, we may become aware after accepting your Order that we are unable to proceed with the Agreement, in which case we will notify you by email. Some examples of reasons why we may do this include:

4.4.1 The Car you have chosen has already been sold;

4.4.2 There is an error in the price or description of the Car; and

4.4.3 Where you are part exchanging your current car (Part Exchange Car) with us and you have provided incorrect details in relation to the Part Exchange Car or any of the circumstances set out in section 10.4 below apply to the Part Exchange Car.

4.5 If we are not able to proceed with your Order, you will not be charged the Purchase Price for the Car. We will contact you to try and correct the reason why we have not accepted your Order.

4.6 You may cancel the Order without giving a reason before the Car is collected before 12pm on the day before your agreed collection date, by contacting us using the telephone details.

4.7 You may not buy a car from us if you are doing so in the course of business. You must also be resident in the United Kingdom to purchase a Car from us. Collection restrictions may apply, see section 5.3 below for further information.

5 Collection

5.1 You can collect the Car at the collection location on the collection date set out in the Order (Collection). You may change the time and date of Collection by calling Second 2 None Automotive whose number can be found below at any time before 12pm on the day before your agreed collection date.

5.2 You can only collect the Car at the collection location stated in the Order. You must show us a valid photocard UK driving licence at Collection. If the address on your driving licence is different to your residential address, you must also provide us with either a utility bill or bank statement addressed to your residential address and which is dated in the three months prior to Collection. If you do not have your driving licence, you must show us your passport and a utility bill or bank statement addressed to your residential address and which is dated in the three months prior to Collection. The person stated on the Order must be present at Collection as we will not handover the Car to any other person.

5.3 Second 2 None Automotive is solely for the sale of cars in the United Kingdom.

5.4 If you are selling a Part Exchange Car to us, then you should make sure that is accessible by us.

5.5 If you are selling a Part Exchange Car to us, we will inspect the Part Exchange Car on Collection or before. We reserve the right not to accept the Part Exchange Car for any reason, including if the Part Exchange Car is damaged or is not roadworthy (because, for example, it won’t start). If we do not accept the Part Exchange Car, then the Order will be cancelled and we will not sell the Car to you. Any payments you have made for or towards the Car will be reimbursed to you within 14 days. We will repay you using the same means of payment as you used to pay us and we will not charge you any fees in relation to the repayment.

5.6 You will own the Car once (i) you have accepted Collection of the Car by signing the collection note; (ii) if you are part exchanging your car in part payment of the Purchase Price, we have accepted and received the Part Exchange Car; and (iii) we have received full payment of the Purchase Price and any other money you owe to us.

5.7 You are responsible for the Car from Collection.

5.8 You are responsible for the payment of vehicle tax. The V5C reference number will be provided to you prior to Collection so that you can arrange vehicle tax for the Car with the DVLA to start on Collection. We will notify the DVLA of the change in ownership.

5.9 We are not responsible for delays outside our control. If our supply of the Car is delayed by a circumstance or an event outside our control, then we will contact you as soon as possible to let you know and we will do what we can to reduce the delay. If we do this, we will not be responsible for delays caused by the event. If there is a delay you may contact us to end the Agreement and receive a refund of the deposit or the Purchase Price you have paid at that time for the Car.

6 Payment

6.1 The purchase price for the Car is the price stated when you placed your Order with Second 2 None Automotive (Purchase Price). The price stated includes any applicable VAT.

6.2 The Purchase Price will be payable when you place your Order.

6.3 You may make payments by cash or bank transfer, we do not accept any other form of payment.

7 Your Car

7.1 The Car may have been used previously for lease or rental and may have had multiple users. It may also have been imported from the Republic of Ireland.

7.2 Each Car undergoes a thorough inspection prior to being advertised for sale. Please check the section on our Quality Checks page for more information in relation to the Vehicle Check. As part of the Vehicle Check we check each Car for a manufacturer recall notice. We do not give or make any representation, warranty or undertaking that the Car will not be subject to a manufacturer recall notice at the point of sale or at any time in the future.

7.3 The images of Cars on Second 2 None Automotive profile are high resolution images and will include images of any damage on the Car. We make every effort to display the Car accurately, but we cannot guarantee that the pictures of the Car on Second 2 None Automotive's profile show every part of the Car or colour of the Car. We will not be responsible if the images of the Car do not display correctly on the device on which you view them. If you are not satisfied with the actual appearance of your Car you may cancel the purchase using our 5 day money back guarantee (see section 12 for more information).

7.4 The mileage of a Car stated on Second 2 None Automotive's profile may vary slightly to the actual mileage of the Car at collection time. The increase in mileage will be no more than 200 miles.

7.5 Please contact us before placing the Order to ask any questions you have about the Car. You can find our contact details below.

8 Warranty

8.1 Second 2 None Automotive has partnered with a third party automotive warranty company(Warranty Provider) to offer bespoke warranty plans.

8.2 When you buy a Car from Second 2 None Automotive, you will automatically be opted in for a 3 month warranty for the Car at no additional cost to you. The 3 month warranty will commence on Collection. If you do not wish to receive the 3 month warranty, you may cancel this benefit by notifying Second 2 None Automotive (whose number can be found below) before you place your Order.

8.3 The 3 month warranty and any other service provided by the Warranty Provider is subject to a contract between you and the Warranty Provider on the terms provided to you in the confirmation email you will receive from the Warranty Provider. We are not responsible for providing the 3 month warranty to you if the Warranty Provider fails to do so.

8.4 We do not provide a manufacturer’s warranty in relation to the Car but if a manufacturer’s warranty or guarantee exists and is continuing from the previous ownership of the Car and you are entitled to the benefit of this manufacturer’s warranty or guarantee we will pass this to you.

9 Insurance

9.1 You will be required to provide your own insurance for the Car from the date of Collection in order to drive the Car lawfully.

9.2 Save as set out in this section 9, we accept no responsibility to procure the provision of any driving insurance services to you.

10 Part exchange

10.1 Where you choose to use a Part Exchange Car in partial payment of the Purchase Price, you must provide details of the Part Exchange Car on Second 2 None Automotive's profile as part of your Order. We may ask you for additional information about the Part Exchange Car at any time prior to Collection.

10.2 We will give you a valuation for the Part Exchange Car when you place your Order. You must provide true, accurate and up-to-date information to us about the Part Exchange Car. The Part Exchange Car will be inspected on Collection to ensure the information provided when you placed your Order was true and accurate. We will also need to ensure that the Part Exchange Car is roadworthy and has not sustained any damage you have not disclosed to us.

10.3 Where the Part Exchange Car is subject to a finance agreement, you must ensure that you have settled any outstanding finance on the Part Exchange Car and the finance company’s interest in the Part Exchange Car is removed prior to Collection. We take no responsibility for settling any outstanding finance on your behalf.

10.4 We may reject a Part Exchange Car at any time, either before or at Collection, if:

10.4.1 you are not legally capable of entering into a binding contract to sell the Part Exchange Car;

10.4.2 you are not the sole owner of the Part Exchange Car (including, if relevant, the electric car battery);

10.4.3 Another person has any claim to the Part Exchange Car or there is outstanding finance on the Part Exchange Car;

10.4.4 Any information given to us about the Part Exchange Car is not true and accurate;

10.4.5 The Part Exchange Car has sustained damage that is not disclosed to us when you placed the Order;

10.4.6 There is a material discrepancy in the information and documents supplied by you in respect of the Part Exchange Car or a material document is missing, inaccurate or incomplete (for example, the V5C registration document is missing or incomplete);

10.4.7 The Part Exchange Car has any fault which may affect the value of the Part Exchange Car or is not roadworthy;

10.4.8 The Part Exchange Car is not registered in the UK or was not first registered in the UK;

10.4.9 There is a finance marker on the Part Exchange Car or any other issue is identified by a HPI check;

10.4.10 The Part Exchange Car does not have a valid MOT;

10.4.11 The Part Exchange Car has been in a major accident or has been subject to a total loss claim;

10.4.12 The Part Exchange Car does not bear its legal registration and chassis number;

10.4.13 The Part Exchange Car is an import (that is, it is not a right-hand drive car with UK registration plates or was not first registered in the UK);

10.4.14 The Part Exchange Car has been modified for appearance or performance purposes;

10.4.15 The mileage of the Part Exchange Car is not more than 3,000 miles above the mileage stated in the Order; or

10.4.16 The Part Exchange Car has been used for commercial purposes, private hire, rental, driving tuition, as an emergency services vehicle or by a local authority.

10.5 If we accept and collect the Part Exchange Car at Collection, you must give us:

10.5.1 All copies of the Part Exchange Car's keys;

10.5.2 The Part Exchange Car's most recent V5C registration document (together with appropriate proof of purchase if requested by us);

10.5.3 The Part Exchange Car's service history (if any);

10.5.4 The Part Exchange Car's MOT certificate (if any);

10.5.5 The Part Exchange Car 's user manuals (if any); and

10.5.6 Any accessories there may be such as a locking wheel nut, radio fascia, remote controls, SD card and/or charging cables (if you have a plug-in car).

10.6 You must remove any personal possessions from the Part Exchange Car before we take ownership of it. We will not be responsible for any personal items lost once the Part Exchange Car is in our possession.

10.7 You are responsible for removal, deletion or redaction of your personal information contained in the Part Exchange Car prior to handover of the Part Exchange Car, including as follows:

10.7.1 If the Part Exchange Car has a satnav, phone interface or any other device capable of storing data, you will ensure that you have removed all personal data from these devices prior to handing the Part Exchange Car over to us. This includes contacts (names and numbers), previous or favourite destinations in your trip history and default “home” address; and

10.7.2 You will ensure that your name and address are removed or redacted from any service or maintenance records that you hand over with the Part Exchange Car.

10.8 The V5C registration document (which includes your name and address and is an official DVLA document) will remain with the Part Exchange Car until it is sold and re-registered by a new registered keeper or scrapped. Please note that before being re-registered by a new keeper, the Part Exchange Car may be sold to one or more motor traders who will not be obliged to register as the new keeper of the Part Exchange Car and remove your name and address from the V5C registration document. We do not accept any liability in respect of your personal information contained on the V5C registration document.

10.9 In the event that you fail to comply with these hand-over requirements, you agree that we have the right to withdraw any offer to buy the Part Exchange Car with immediate effect and/or to indicate a revised valuation at which we will be prepared to purchase the Part Exchange Car and/or cancel the Order in accordance with section 5.5 of these Terms. If we take the Part Exchange Car at Collection and discover later that the Part Exchange Car did not meet the requirements set out in this section 10 then we may take action against you to recover the reduction in value of the Part Exchange Car as a result of the Part Exchange Car not meeting the requirements in this section 10 (Recovery Claim). You may also have to pay to us on demand all reasonable costs and expenses incurred by us in pursuing a Recovery Claim.

11 Finance

11.1 Second 2 None Automotive LTD are Authorised and Regulated by the Financial Conduct Authority FCA No: 953340.

11.2 Second 2 None Automotive LTD are a credit broker and not a lender.

11.3 Finance is Subject to status.

11.4 Other offers may be available but cannot be used in conjunction with this offer.

11.5 We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.

12 Our 5-day money back guarantee for Online Purchases

12.1 If you buy the car online without inspecting it in person, you may return the Car to us within 5 days from the day after the date of Collection without giving us any reason using our 5-day money back guarantee (the Guarantee).

12.2 If you wish to return the Car in accordance with the Guarantee, you may notify us by calling our team whose number can be found at the bottom of this page. The customer experience team will arrange a date on which we will collect the Car from you.

12.3 You may also email us to return the Car. If you use an email for cancellation we will acknowledge receipt of your request by email without delay and we will call you within 3 days to arrange collection of the Car. To meet the Guarantee deadline you should notify us that you are exercising the right to cancel by 8pm on the day the Guarantee period expires (or if this day is a bank holiday, New Year’s Day, Easter Sunday, Christmas Day or Boxing Day, 8pm on the next day that is not included on this list).

12.4 If you choose to return the Car under the Guarantee:

12.4.1 If you have sold a Part Exchange Car to us in part payment of the Car, we will not be able to return the Part Exchange Car to you. We will include an amount equal to the valuation of the Part Exchange Car in the amount to be repaid to you (subject to the Part Exchange Car meeting the requirements set out in section 10);

12.4.2 We will deduct from the money paid to you:

12.4.3 We will repay any money owed to you under this section 12.4 within 14 days of you informing us that you wish to return the Car. We will repay you using the same means of payment as you used to pay us and we will not charge you any fees in relation to the repayment.

12.5 You are entitled to use the Car to determine the nature, characteristics and functioning of the Car. We consider this use to be similar to a couple of test drives which you would receive if you were buying a Car from a dealer face to face. You must not use the Car after notifying us that you are cancelling the Sale and you must keep the Car in good condition from the date of Collection. We are entitled to charge you if the value of the Car has reduced as a result of excessive use by you or any damage you caused to the Car. We may charge you:

12.5.1 If the Car has been driven for more than 100 miles since Collection, a fee equal to £1.00 for each mile driven in excess of 100 miles (Excess Mileage Payment); and/or

12.5.2 If the value of the Car has been reduced because it is not in the condition it was in at Collection, our reasonable costs to repair the Car so that it is in the condition it was in at Collection(Damage Payment).

12.6 You must return the most recent V5C registration document showing you as the registered keeper to Second 2 None Automotive by recorded delivery within 14 days of you informing us that you wish to return the Car. You will bear the cost of the recorded delivery. The V5C registration document (which includes your name and address and is an official DVLA document) will remain linked with the Car until it is sold and re-registered by a new registered keeper or scrapped. Please note that before being re-registered by a new keeper, the Car may be sold to one or more motor traders who will not be obliged to register as the new keeper of the Car and remove your name and address from the V5C registration document. We do not accept any liability in respect of your personal information contained on the V5C registration document.

12.7 If the total of the Excess Mileage Payment, the Damage Payment and/or the V5C Fee is more than the amount payable to you in section 12.4 then we will tell you how much you owe us (Outstanding Amount) and you must pay the Outstanding Amount to us within 30 days of us notifying you of the Outstanding Amount.

12.8 If you paid for the Car in full by bank transfer, you confirm to us that, on collection, the Car:

12.8.1 Is free from all charges or claims from any third party including a finance provider;

12.8.2 Is owned by you;

12.8.3 Is in the same condition as on Collection except for any reasonable wear and tear; and

12.8.4 Has not been involved in an accident since Collection.

12.9 If you use the Guarantee we will collect the Car from you on the date agreed with you. You must also give to us:

12.9.1 All copies of the Car's keys;

12.9.2 The Car's service history (if any);

12.9.3 the Car's MOT certificate (if any);

12.9.4 the Car's user manuals (if any);

12.9.5 any accessories there may be such as a locking wheel nut, radio fascia, remote controls, SD card and/or charging cables (if you have a plug-in car).

12.9.6 and any other documents or items which we gave to you at Delivery in relation to the Car.

12.10 If you need to rearrange the date and time of collection, you must contact Second 2 None Automotive before 12pm on the day before your agreed collection day. If you rearrange your collection day more than once or you ask to change the date and time of your collection after 12pm on the day before your agreed collection date, we may charge you a fee of £150. You must allow us to collect the Car as soon as possible and at the latest within 14 days of you giving notice to cancel.

12.11 You remain responsible for the Car until we have collected it from you. You must ensure that the Car is insured with a fully comprehensive insurance policy until collection. If you have arranged temporary insurance cover in accordance with section 9 and we do not collect the Car within the temporary insurance period you must arrange alternative insurance cover until we collect the Car from you. If we fail to collect the Car on the agreed date, then we will reimburse you for the additional days’ insurance costs you have had to incur until we collect the Car. We will require proof of the additional insurance costs before we can reimburse you.

12.12 You may return the Car to us using the Guarantee provided that the Car meets the following conditions:

12.12.1 the Car is not driven for more than 250 miles since Collection;

12.12.2 no alterations or modifications whatsoever have been made to the Car;

12.12.3 the Car is in the same condition as it was at Collection (except fair wear and tear); and

12.12.4 the Car is free from all charges or claims from any third party including a finance provider.

12.13 If you return the Car using the Guarantee:

12.13.1 We will notify the Warranty Provider and any 90 day warranty or any other service contract arranged through Second 2 None Automotive will be automatically terminated; and

13 If you have a concern with the Car or the service please contact us via
telephone or email

13.1 If you have any questions or complaints about the Car or the service provided by Second 2 None Automotive, please contact us using the details below.

14 Summary of your legal rights.

14.1 We are under a legal duty to supply cars that are in conformity with this Agreement. Nothing in this Agreement will affect your legal rights. If you would like more information on your rights you should contact your local Citizens Advice Bureau.

15 Liability

15.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

15.2 To the extent we are able to restrict our responsibility by law, we will not be responsible to you for any indirect or consequential losses or loss of income or revenue, loss of business, loss of profit, or loss of anticipated savings (whether direct or indirect).

15.3 To the extent we are able to exclude our responsibility by law, we exclude all implied representations, warranties, terms and conditions from the Agreement.

15.4 Subject to the above, our maximum total liability to you under or in connection with the Order and the Agreement with you shall not exceed the Purchase Price of the Car.

16 Circumstances outside of our control

16.1 We will not be responsible for any failure by us to perform the Agreement or any delay in performing the Agreement which is caused by a circumstance or event outside of our control (Circumstance Outside of Our Control). Circumstances or events which may be included in this section are riots, acts of terrorism or war, civil disruption, strikes, fire, flood, other natural disasters, pandemics and accidents relating to the Car. Other circumstances or events may also be included if they are outside of our control.

16.2 If a Circumstance Outside of Our Control occurs we will notify you as soon as possible. Our responsibilities to you under the Agreement will be temporarily delayed and the agreed date by which we must perform our responsibilities will be extended until the Circumstance Outside of Our Control has ended unless there is a substantial delay affecting Delivery, in which case, section 5.10 will apply.

17 Miscellaneous

17.1 If a court finds part of the Agreement is illegal, invalid or otherwise unenforceable, the remaining parts of the Agreement will continue in full force and effect.

17.2 You may not transfer any of your rights or obligations under the Agreement to any other person. We may transfer our rights or obligations under the Agreement to another person provided that this will not affect your rights under the Agreement.

17.3 The Agreement does not give rise to rights that are enforceable by any person who is not party to the Agreement.

17.4 If we do not exercise or enforce a right under these Terms against you at any time, this does not prevent us from doing so at a later date.

17.5 The Agreement sets out the entire agreement between you and Us relating to the purchase of the Car. The Agreement will replace any prior discussions or agreement between you and us relating to the purchase of the Car.

17.6 These Terms and the Agreement are governed by English law and you and we both agree that we will issue any legal proceedings in connection with any dispute or claim arising in relation to these Terms and the Agreement in the courts of England and Wales.

17.7 If you live in Scotland or Northern Ireland at Collection, we or you may issue any legal proceedings in connection with any dispute or claim arising in relation to these Terms and the Agreement in the courts of Scotland or Northern Ireland respectively.